Center Administrator

Posted 2 days ago

american family care old bridgeFreehold (NJ)

First-Line Supervisors of Office and Administrative Support Workers Offices of Physicians (except Mental Health Specialists)

SENIORITY

Mid

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About the role

Benefits:

401(k)401(k) matching
Bonus based on performance
Competitive salary
Dental insurance
Health insurance
Opportunity for advancement
Paid time off
Training & development
Benefits/PerksGreat small business work environment
Flexible scheduling
Paid time off, health insurance, dental insurance, retirement benefit, and more!

Company Overview: American Family Care (AFC) is one of the largest primary and urgent care companies in the U.S. providing services seven days a week on a walk-in basis. Our state-of-the-art centers focus on the episodic treatment of acute illnesses and injuries, workers' compensation, and occupational medicine. Each location is equipped with an onsite lab and in-house x-ray capability. AFC is the parent company of AFC Franchising, LLC (AFCF). This position works directly with a franchised business location. The specific job duties and benefits can vary between franchises.

Job Summary: To manage operations for an urgent care clinic. Manage all non-physician clinic staff. Ensure quality of patient care. Ensure maintenance of clinic building and supplies. Ensure complete and accurate charges are attributed to each patient.

Responsibilities:

Recruit, hire, and complete onboarding processes for various roles; front office medical receptionist, medical assistant, x-ray, and other positions
Maintain and adjust work schedules and ensure optimal staffing across functional areas within clinic and amongst other clinics
Supervise, evaluate, and execute performance evaluations of non-provider staff
Partner with Medical Director to ensure that medical care is delivered in accordance with physician instructions and that high-quality care is rendered
Ensure staff compliance with company policies and procedures and state and federal rules and regulations

Ensure employees are adequately trained to perform assigned duties safely and correctly. Monitor clinic activity and patient flow to ensure efficient and effective patient care Lead and organize staff meetings, daily huddles, and in-service programs Spearhead the resolution of patient and staff concerns while continually monitoring patient satisfaction through various tools Ensure compliance with front office procedures and accuracy of financial transactions Ensure maintenance and cleanliness of the facility, and adequate stock of regular medical and janitorial supplies Monitor various key performance indicators and put programs in place for continual improvement Other duties and responsibilities as assigned. Other Duties and Responsibilities Participate in team meetings with other clinic managers Participate in special projects as needed

Qualifications:

Bachelor's degree preferred
Medical office experience required.
A minimum of two years' experience working in a supervisory role in a medical office preferred
Computer proficiency
Demonstrated skills in written, verbal, and consultative communications
Ability to deliver high levels of customer service and achieve customer satisfaction
Understanding of compliance and regulatory guidelines (HIPAA, OSHA, etc.) and revenue cycle management experience preferred

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