Medical Spa Manager

About the role: The Spa Manager is an in‑person, full‑time role who will report directly to the Owners and Medical Director. The Manager is responsible for overall operation and performance of the spa, ensuring that service and treatment sales meet or exceed guest service and revenue expectations, creating an inspiring team environment, and meeting all financial objectives.

Responsibilities: Collaborate closely with the team to deliver an exceptional guest experience and maintain high member satisfaction. Manage daily activities of staff, including Nurse Practitioner/Physician’s Assistants, Nurses, Estheticians, Spa Therapists, and Receptionists. Create a staffing schedule that covers all hours of operation with necessary team members. Fulfill non‑specialized roles when employees are absent. Conduct performance evaluations, provide feedback, and offer professional development opportunities. Develop a cadence for staff meetings and training to support best practices. Create, maintain, and oversee a marketable and profitable spa business, achieving financial goals through revenue generation, cost‑effective strategies, and lead generation. Train and onboard new and current employees on the latest services and treatments. Perform responsibilities associated with payroll. Oversee spa supplies, products, and equipment, ensuring adequate inventory. Implement marketing strategies and campaigns to attract and retain members. Ensure compliance with all relevant laws, regulations, employment laws, and health codes. Stay abreast of industry trends, new treatments, products, and customer preferences. Maintain spa facility cleanliness and safety standards. Establish and maintain relationships with suppliers and vendors. Perform other duties and tasks as needed.

Qualifications: Leadership/Management experience or equivalent education/experience. Sales and customer service experience preferred. Cosmetology or other spa‑related knowledge desired. Adaptive, flexible, and highly organized while embracing change. Demonstrated project management skills and ability to multitask and prioritize. Excellent communication and conflict management skills. Strong supervisory and leadership skills with an "accountability first" mindset. Impeccable time and self‑management skills. Analytics and problem‑solving skills; highly collaborative and flexible. Ability to advise patients on cosmetic and non‑cosmetic treatment options. Relationship‑oriented with exceptional interpersonal skills. Ability to lift at least 30 pounds, stand for extended periods, and work evenings and Saturdays.

Benefits: Individual compensation packages are based on candidate skills, experience, and market demands. Salary is just one component of the total package. Medical coverage 2 weeks paid time off 401(k) Eligible for spa bonus program or sales incentive Seniority level Mid‑Senior level Employment type Full‑time Job function Management and Manufacturing; Medical Practices