Digital Care & Repair Specialist

Posted 11 days ago

brobston groupPiscataway (NJ)

Installation, Maintenance, and Repair Workers, All Other Electronic and Precision Equipment Repair and Maintenance

SENIORITY

Mid

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About the role

Brobston Group LLC seeks a Digital Care Services Specialist in New Jersey to handle client inquiries via phone, email, and video, delivering accurate product assessments and repair guidance while documenting interactions in CRM. The role emphasizes achieving quality and productivity KPIs, supporting repair evaluations and troubleshooting, and coordinating with cross-functional teams to maintain a client-centric approach.

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

It's what we read first. Occupations, seniority and locations matter more than a long history.

Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.