Customer Service Manager/Territory Manager (Coffee/Pantry Services) Charlotte, NC

Key Responsibilities: Customer Relationship Management Partner with the District Operations Manager to support and manage a portfolio of customer accounts. Conduct customer retention calls and service follow-up meetings. Visit customer locations to strengthen relationships, address concerns, and identify opportunities for service improvement. Resolve escalated customer issues professionally and in a timely manner. Maintain high levels of customer satisfaction and account retention. Customer Retention & Service Excellence: Conduct regular business reviews with customers to discuss service performance, customer satisfaction, and opportunities for continuous improvement. Account Growth & Business Development: Drive same-store sales growth through proactive customer engagement and product recommendations. Identify opportunities to expand services, improve customer experience, and increase revenue within existing accounts. Monitor customer activity, service trends, and business performance to support retention and growth strategies. Reporting & Business Analysis: Utilize Excel and reporting tools to analyze customer, operational, and sales performance metrics. Review trends, identify opportunities, and recommend actions to improve results. Prepare customer insights and performance reports for leadership. Qualifications Preferred: 5+ years of experience in Customer Success, Account Management, Client Retention, Office Coffee Services, Pantry Services, Hospitality, or a related service industry. Bachelor's degree preferred; Associate degree or equivalent combination of education and experience considered. Proven ability to build strong customer relationships and drive client retention. Experience in resolving customer concerns and managing service-related issues. Intermediate to advanced Microsoft Excel skills. Strong verbal, written, presentation, and communication skills. Valid driver's license and ability to travel locally to customer locations. Passion for coffee, hospitality, and delivering exceptional customer experiences. Demonstrated ability to analyze customer data and service trends to drive retention and business growth. Canteen is a member of Compass Group USA Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Applications are accepted on an ongoing basis. Canteen maintains a drug-free workplace. Associates at Canteen are offered many fantastic benefits including medical, dental, vision, life insurance, disability insurance, retirement plan, paid time off, holiday time off, associate shopping program, health and wellness programs, discount marketplace, identity theft protection, pet insurance, commuter benefits, employee assistance program, flexible spending accounts, paid parental leave, and personal leave.