Senior IT Customer Support

Posted today

jobtailorPhoenix (AZ)

Computer User Support SpecialistsComputer Systems Design Services

SENIORITY

Senior

About the role

Serve as the primary author and communicator for customer-facing alerts. Actively track, assign, and route incoming tickets within the centralized queue. Leverage remote control software and diagnostic utilities to isolate and resolve operating system errors, software conflicts, registry issues, and application anomalies securely over the wire. Conduct remote provisioning, account modification, password resets, and group permission changes within Active Directory and enterprise identity vaults. Provide structured, remote step-by-step guidance to walk end-users through peripheral verification and network device troubleshooting, while executing centralized application deployments and updates.RequirementsMinimum of 5 years of dedicated experience in helpdesk, service desk, or centralized operational IT support environments. Must hold and be able to maintain an active U.S. Department of Defense Secret Security Clearance at the time of application. Ability to lift and move equipment up to 25 lbs for localized logistics, hardware delivery verifications, or facility upkeep. Demonstration of exceptional service delivery and adherence to professional communications standards across all remote support mechanisms.Core CompetenciesDemonstrates expertise in remote IT support, including troubleshooting operating system errors and application anomalies, while maintaining exceptional service delivery standards. Proficient in managing user accounts and permissions within Active Directory and enterprise identity vaults.Highest-signal resume keywords Remote IT Support Active Directory Management Service Delivery Excellence U.S. Department of Defense Secret Security Clearance Troubleshooting Operating System Errors ATS Optimization Keywords Hard Skills Helpdesk Support Service Desk Operations Remote Control Software Diagnostic Utilities Application Deployment Network Device Troubleshooting Account Modification Password Resets Group Permission Changes Operating System Troubleshooting Soft Skills Exceptional Communication Professionalism Customer Service Orientation Certifications & Qualifications U.S. Department of Defense Secret Security Clearance Industry Keywords Centralized IT Support Service Desk Helpdesk Operational IT Support Tools & Technologies Remote Control Software Diagnostic Utilities Active Directory Enterprise Identity Vaults

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

It's what we read first. Occupations, seniority and locations matter more than a long history.

Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.