Front Desk Clerk & Laundry attendant Graveyard Part Time 2 Days

Posted 2 days ago

econolodge ellensburgEllensburg (WA)

Hotel, Motel, and Resort Desk Clerks Hotels (except Casino Hotels) and Motels

SENIORITY

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About the role

Job Description

Benefits:

Flexible schedule
Free uniforms
Benefits/PerksFix Scheduling
Career Advancement Opportunities
Competitive Compensation

Job Summary: We are seeking a positive, friendly employee that has to have Weekend availability and fix schedulable for Sun & Mon might change with more days lates on (But Not GTD.) provide exceptional service to our hotel guests. Also, some laundry work on the night in free time. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience.

Responsibilities:

Monitor the maintain knowledge of hotel operations and activities
Take reservations and answer questions via phone, email, and in-person
Build rapport with guests and identify their needs through friendly conversation and open-ended questions
Describe the features and amenities of guest rooms
Ensure compliance with health and quality standards

Qualifications:

Friendly and outgoing personality
Familiarity with hospitality industry standards
Proficient in English; knowledge of other languages is a plus
Computer literacy
Able to resolve issues with a customer-focused orientation
Able to lift 30 pounds

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