Mount Vernon Jiffy Lube #2984 CASHIERS - AUTO TECHS-COURTESY TECHS
stc managementAlexandria (VA)
Mount Vernon Jiffy Lube #2984 CASHIERS - AUTO TECHS-COURTESY TECHS
Posted 14 days ago
stc managementAlexandria (VA)
SENIORITY
Entry
About the role
Mount Vernon Jiffy Lube #2984 Cashiers - Auto Techs-Courtesy TechsMount Vernon 2984 - Alexandria, VA 22309
Overview:
Level Entry Position Type Full-Time/Part-Time Job Shift Day Education Level High School Travel Percentage None Category Automotive
Description
Job Summary:
STC Management, LLC employees are responsible for performing automotive services in a fast-paced environment while delivering exceptional customer service. Attention to detail is critical to produce quality workmanship and to exceed customer expectations.
Responsibilities and Duties:
- Providing customers with exceptional customer service and quality care for their vehicle facilitating a life-long bond.
- Implementation and reinforcement of Operational Excellence -Comply with STC Management, LLC Standards of Conduct and our Grooming/Personal Hygiene standards
- Embraces our beliefs of delivering exceptional service in a fast-paced environment to both the customer and their vehicle.
- Acknowledgment of customer within 10 seconds.
- Executes 5-foot rule.
- Answers telephone within 3-rings and follows telephone standards.
- Executes no handles policy.
- Greets customers using escort and lounge orientation procedure.
- Maintain a clean interior/exterior of facility, grounds around facility, and all tools and equipment.
- Employees may perform the duties of one or more of the following roles at any time.
- Each position includes, but not limited to, the following tasks:
- Role of Cashier
- Ability to perform simple math calculations
- Complete computer-based training and hands on proficiency exam up to CSA duties
- Operate point-of-sale computer system
- Role of Courtesy Technician, (CT)
- Complete computer-based training and hands on proficiency exam for Courtesy Technician dutiesAssists with tire rotation, if applicable
- Vacuum interior floors
- Clean exterior windows
- Role of Upper Bay Technician, (UBT)
- Complete computer-based training and hands on proficiency exam for Upper Bay Technician dutiesAssists with tire rotation, if applicable
- Inspect key components
- Inflate tires
- Check and fill various fluids
- Oversee the overall flow of assigned vehicle to increase throughput and efficiency
- Assists Courtesy Technician, Lower Bay Technician and Customer Service Advisor as needed
- Role of Lower Bay Technician, (LBT)
- Complete computer-based training and hands on proficiency exam for Lower Bay Technician duties
- Drain oil and replace oil filter
- Check and fill all gearboxes
- Lubricate chassis
- Perform ancillary lower bay services
Qualifications
Qualifications and Skills:
- Valid driver's license is required
- Able to drive vehicles with automatic and manual transmissions
- Exceptional customer service and customer relations skills are essentialAbility to work in a professional, fast-paced environment
- Excellent written and oral communication skills
- Ability to speak effectively with customers and employees
- Ability to provide appropriate technical communication to customers
- Ability to practice fairness and diplomacy as well as the ability to problem solve is essentialAbility to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
- While performing the duties of this job the employee is regularly required to stand; walk; use hands and fingers, handle, or feel; reach with hands and arms; work in awkward positions; transfer oneself from one work level to another; and move materials from one height to another
- The employee is occasionally required to sit; climb or balance and stoop, kneel, crouch, or crawl
- High-school diploma/GED
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
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