Payment Queue Specialist

The Payment Queue Specialist's main responsibility will handle inbound calls from customers to receive and process Credit Card and ACH payments. In addition to processing payments, the Payment Queue Specialist will work closely with the Collections Team to assist with day-to-day responsibilities, light account maintenance which includes assessing and analyzing financial statuses and releasing orders. Essential Responsibilitiesinclude the following. Other duties and special projects may be assigned. Provide individualized customer service with high quality and professional standards Answer inbound calls and emails. Make outbound calls as appropriate Process Credit Card and ACH Payments Provide assistance on Statement & Invoice Inquiries Provide assistance on financial status of accounts Provide assistance to other departments and Associates as needed Understanding of business to business accounts for ABB Optical Group and PEN Buying Group Research internal and external customer inquiries and provide problem resolution using the most up to date information, technology, and resources Route calls to the appropriate resources when needed Report inconsistencies and inefficiencies, and escalate issues to management Meet or exceed all key performance metrics set by the department Keep reference guides organized and current Comply with the Attendance Policy and adhere to established department goals and guidelines Maintain accurate records of customer interactions and transactions Maintain a clean and organized work area Participate in team discussions; provide feedback to improve the processes Participate in ongoing department training and assessment programs

Compensation RangeThe anticipated base salary range for this position is $17.00/hr. This represents the good-faith estimate of the compensation range at the time of posting. Actual pay will be based on job-related factors, which may include: Geographic location

This position may also be eligible for a bonus and/or commission plan, subject to the terms of the applicable plan. Depending on eligibility and position, employees and/or eligible dependents may participate in Company-sponsored benefit programs, which may include: Medical, dental, and vision insurance Life and group life insurance Voluntary supplemental life insurance Supplemental health benefits (critical illness, hospital, accident) Short- and long-term disability Paid family leave (where applicable by state law)401(k) plan Paid vacation and/or sick time Paid holidays Birthday PTO(Some states require front-loaded sick leave; others accrue. The Company will comply with all applicable local requirements.)Accessibility and Accommodations Upon request and consistent with applicable law, ABB Optical will provide reasonable accommodations to individuals with disabilities during the application and hiring process. To request an accommodation, please email HR@abboptical.com and include your name and contact information so we can follow up promptly. Equal Opportunity EmployerABB Optical is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, protected veteran status, or disability.