Automation Specialist
stepEastern (KY)
About the role
Step is a remote-first company delivering banking and financial tools for the next generation. We are seeking an AI Customer Support Specialist who blends customer support expertise with a passion for building AI-driven automations and effective prompts. You'll connect platforms, craft prompts, and automate repetitive workflows to improve customer experience. You'll collaborate with Engineering, Product, and Operations to design scalable solutions, monitor performance, and iterate on automation
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
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Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.