Service Manager

Full time0440Amsterdam, NY, US

Managing a service department is one thing. Building a high-performing service organization that delivers exceptional customer experiences, develops its service and installation network, and supports company growth through customer satisfaction is something more. How would you like to lead the team responsible for supporting customers, managing service operations, expanding our installer network, and improving the systems that keep a growing business running smoothly? At Mohawk Lifts, this isn't a role where you'll simply maintain the status quo. We're looking for a leader who enjoys solving complex problems, improving processes, developing people, and creating structure where structure is needed. This role is for someone who can balance technical understanding with operational leadership and continuously improve the way work gets done. You'll have the opportunity to: Lead and develop a critical customer-facing department Build scalable processes and performance metrics Strengthen and expand our installer and service partner network Work cross-functionally with sales, engineering, manufacturing, and operations Improve customer satisfaction and service responsiveness Make a visible impact on company performance and long-term growth Since 1981, Mohawk Lifts has built a reputation for manufacturing some of the safest and most durable automotive lifts in the industry. Our products are proudly manufactured in Amsterdam, NY and used throughout North America. We have earned our reputation through quality products, outstanding customer support, and a team committed to doing things the right way. At Mohawk, we invest in our people. We believe in giving leaders ownership, encouraging new ideas, and creating opportunities to improve the business. Your success contributes directly to our success.

Can-do-Attitude Drive for Results SupportiveRespectfulCustomer Satisfaction

Stable company with long-tenured employees and consistent leadershipTDD/TTY: email HR@mohawklifts.comMohawk Lifts LLC is an Equal Opportunity/Affirmative Action Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, veteran or military status, national origin, age, disability, genetic information, marital status, sexual orientation, or any other status protected by applicable federal, state, or local laws. We take affirmative action in support of our policy to employ and advance in employment individuals who are protected veterans and individuals with disabilities.