Strategic Customer Onboarding Lead

Posted 6 days ago

united states digital spaceNew York (NY)

Information Technology Project ManagersTelemarketing Bureaus and Other Contact Centers

SENIORITY

Manager

About the role

the company is seeking an Onboarding Manager to lead new customer onboarding in our New York City office. You will coordinate cross-functional teams, tailor onboarding calls, and ensure timely milestone delivery with a consultative, service-first approach. You will identify risks, manage timelines, and translate customer goals into actionable onboarding plans, guiding customers toward best practices and a high-quality experience across stakeholders. #J-18808-Ljbffr

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

It's what we read first. Occupations, seniority and locations matter more than a long history.

Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.