Salesforce Agentforce Specialist / AI Automation Engineer
united software groupNaperville (IL)
Salesforce Agentforce Specialist / AI Automation Engineer
Posted 6 days ago
united software groupNaperville (IL)
SENIORITY
Senior
About the role
Salesforce Agentforce Specialist / AI Automation Engineer Drives the design, implementation, and governance of Salesforce Agentforce (AI-powered agents) to automate customer, partner, and internal workflows. Combines Salesforce platform expertise with conversational AI, orchestration, and enterprise integration capabilities to deliver scalable, secure, and high-impact digital labor solutions.
Key Responsibilities:
- Design and deploy AI agents using Salesforce Agentforce framework with Flows, Apex, and Platform Events for end-to-end automation
- Configure agent flows, prompts, grounding data, and orchestration logic
- Enable use cases across Sales, Service Clouds and AWS Connect
- Integrate Agentforce with Salesforce Data Cloud, CRM data, and external sources
- Ensure context-aware responses using structured and unstructured data sources
- Support real-time and batch data ingestion for AI grounding
Required Skills & Experience:
- Strong Salesforce platform expertise (Sales Cloud, Service Cloud, AWS Connect)
- Hands-on experience with Agentforce
- Proficiency in Apex, LWC, Flows, Data Cloud or similar CDP platforms
- Experience with Prompt engineering and conversational design, AI/ML lifecycle management and monitoring
- Thanks & Regards, Ranjith Kumar Vemula
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