USA-Customer Service Representative-1

Posted 4 days ago

eteamTulsa (OK)

Customer Service RepresentativesTelemarketing Bureaus and Other Contact Centers

SENIORITY

Junior

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About the role

Help Desk Representative

Location: Remote (U.S. based only)

Duration: 6 months (with possible extension) We are seeking U.S. Citizens to join our Help Desk team supporting federal programs. In this role, you will: Handle inbound and outbound customer calls Document inquiries and escalate issues as needed Use help desk software to track and resolve requests Follow compliance protocols when working with sensitive information Work scheduled shifts (Mon–Fri between 6 AM–9 PM CST; Sat 6 AM–6 PM CST)

Qualifications: High school diploma or GED1+ year customer service or call center experience Familiarity with help desk software and telephone systems Strong communication and problem-solving skills Must pass federal/state background checks

Work Environment: Remote U.S. based role May require weekend shifts

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