Customer Service Supervisor - UT

WE ARE: A team of operations experts that are crucial to the operational excellence and world-class experience that we provide to our customers. Progressive Leasing is known for the high-quality assistance that we provide, and we love to continuously pursue excellence and compassion in all that we do!

YOU ARE: An excited professional that knows that working hard and having fun are two peas in the same pod! The Supervisor position is crucial to the operational excellence and world class experience we provide to our customers. You will have the opportunity to mentor and motivate members of your team to achieve performance goals while modeling the same behaviors. YOUR DAY-TO-DAY Train team members on effective customer interaction methods Examine team behavior and practices to provide constructive feedback and direction. Motivate team members to achieve desired results Ensure that service levels consistently exceed expectations for the team Handle inbound and outbound calls Work with Progressive Leasing customers and provide exceptional customer service Manage and accurately document account details YOU’LL BRING High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience Will need to calculate figures and amounts such as discounts, interest, commissions, percentages, etc. Proficiency with Microsoft Office Suite Must be available to work nights, weekends and holidays AI-enabled tools are already part of how work gets done across our organization, and their use will continue to expand over time. We value people who are curious, adaptable, and open to learning as roles and workflows evolve. WE OFFER Competitive Compensation Full Health Benefits; Medical/Dental/Vision/Life Insurance + Paid Parental Leave Company Matched 401k Paid Time Off + Paid Holidays + Paid Volunteer Hours Employee Resource Groups (Black Inclusion Group, Women in Leadership, PRIDE, Adelante) Employee Stock Purchase Program Tuition Reimbursement Charitable Gift Matching Job required equipment and services Progressive Leasing welcomes and encourages diversity in the workplace. We do not discriminate in any aspect of employment on the basis of race, color, religion, national origin, ancestry, gender, sexual orientation, gender identity and/or expression, age, veteran status, disability, or any other characteristic protected by federal, state, or local employment discrimination laws where Progressive Leasing does business.