Supervisor, Dispatch, Road Transport US

Duties and Responsibilities: Serve as back-up to the Manager, providing operational leadership Mon-Fri Lead, coach, develop, and schedule dispatchers and operators for weekend operations Ensure freight assignments, routing, and driver dispatch are executed safely and efficiently Oversee route planning, driver utilization, Hours of Service (HOS) compliance, and timeline adherence Communicate with customers, brokers, and internal teams to ensure on-time pickups and deliveries Monitor and improve operational KPIs (on-time %, driver utilization, deadhead, dwell time) Support driver performance management, including service issues, attendance, and safety compliance Coordinate with maintenance to ensure equipment availability and readiness Participate in accident/incident investigations and collaborate with Safety for follow-up actions Lead dispatch huddles, operational updates, and communication with drivers and support staff Address escalations quickly and effectively to ensure weekend operational continuity Work with Road Management to support productivity targets and dispatch reporting Partner with Sales to support customer retention and identify operational opportunities Assist with settlement disputes, documentation accuracy, and load tracking issues Perform additional duties and special projects as assigned

Supervisory Responsibilities: (if any): Oversee drivers, dispatchers, and operational support personnel assigned to extended coverage operations Approve timesheets, PTO requests, and daily schedule assignments Conduct coaching, feedback, and performance evaluations Support corrective actions in coordination with Road Management Participate in interviewing and hiring decisions for operators and dispatch roles Maintain a positive work culture and ensure compliance with company policies Educational background / Work experience / Minimum Qualifications: High school diploma or GED 3+ years of transportation, logistics, or dispatch operations experience 2+ years of experience supervising drivers, dispatchers, or fleet operations Strong knowledge of DOT, FMCSA, and HOS regulations Experience using TMS systems, ELDs, routing tools, and load tracking systems Strong communication, leadership, and problem-solving skills Ability to lead operations during non-standard hours (weekend/transition days)

Preferred Qualifications: Bachelor's degree in Supply Chain, Business, Logistics, or related field 5+ years of transportation operations or dispatch experience 3+ years supervising teams in a logistics or trucking environment White glove, last-mile, or VAD delivery experience Freight brokerage experience Bilingual (English/Spanish) Skills & Competencies: Team player with ability to work alongside and lead diverse cross-functional teams Capability to work under time and quota pressures Analytical mindset to optimize and keep the supply chain running in a world of change Accustomed to working in a fast-paced, dynamic environment Demonstrates commitment and results-orientation, strives to maximize account performance, and achieve growth targets Language skills: Business fluent in English Preferably good command of local language Bi-lingual a plus Computer Literacy: Highly proficient in Microsoft Office Software (Excel, Word, Power Point, and others) Experience with Transportation Management Systems and ELDs

Physical Demands: While performing the duties of this job, the employee uses his/her hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear; and use computer and telephone equipment. Specific vision requirements of this job include close vision and distance vision. The employee must also be able to travel by land, air, or sea as needed.

Work Environment: While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate. The job is performed in an office environment. The physical demands and work environment characteristics described above represent those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The expected base pay range is $68,000 – $75,000. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy. Information regarding DSV's benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws. DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com.