Customer Service Rep. - Hybrid - Energy Services

Customer Service Representative (Energy Services)Location: Bothell, WA (Hybrid)Pay: $28.00 - $32.00 per hourSchedule: Full-Time | Hybrid ScheduleDuration: 12-Month ContractStart Date: September 21, 2026Openings: 4 Positions AvailableAbout the OpportunityWe're seeking customer-focused professionals to join a leading energy utility company supporting customers throughout the Pacific Northwest. In this role, you'll help customers understand their energy usage, resolve billing concerns, and educate them on programs that can reduce energy costs and improve energy efficiency.This is an excellent opportunity for candidates with call center or customer service experience who enjoy helping people, solving problems, and working in a fast-paced environment.What You'll Be DoingHandle inbound customer calls in a high-volume call center environmentAssist customers with billing inquiries, account concerns, and service-related questionsAnalyze energy usage patterns and explain findings to customersEducate customers on energy conservation programs and cost-saving solutionsPromote renewable energy and energy-efficiency initiativesDeliver exceptional customer service while meeting performance goals and service metricsDocument customer interactions and account updates accuratelyWhat We're Looking ForRequired:Customer service experienceCall center experience preferredStrong communication and problem-solving skillsAbility to work in a fast-paced, metric-driven environmentComfortable handling a high volume of inbound callsPreferred:Utility industry experienceCRM experienceSales or upselling experienceBilling support or account resolution experienceWork EnvironmentHybrid work modelFast-paced inbound call center environmentTeam-oriented and customer-focused culturePerformance-based environment with clear goals and expectationsWhy Apply?Work for a respected energy provider serving the Pacific NorthwestHelp customers lower energy costs and understand conservation programsGain experience within the utilities and energy industryCompetitive pay and potential overtime opportunitiesComprehensive benefits available for eligible employeesBenefits (Eligibility Requirements Apply)Medical, Dental & Vision Coverage401(k) with Pre-Tax and Roth OptionsLife InsuranceShort-Term & Long-Term DisabilityHealth Savings Account (HSA)Employee Assistance ProgramTransportation BenefitsPaid Sick Leave/PTO (where applicable)Critical Illness, Accident, and Hospital CoverageIdeal BackgroundsCustomer Service RepresentativeCall Center RepresentativeCustomer Support SpecialistContact Center SpecialistMember Services RepresentativeBilling Support RepresentativeAccount Services RepresentativeCustomer Care RepresentativeApply today if you're passionate about helping customers and are looking for a long-term opportunity with a leading utility organization in the Pacific Northwest.We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protectedclassification. Eligibility requirements apply to some benefitsand may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This temporary role may be eligible for the following:Medical, dental & vision401(k)/RothInsurance (Basic/Supplemental Life & AD&D)Short and long-term disabilityHealth and Dependent Care Spending Accounts (HAS & DCFSA)Transportation benefitsEmployee Assistance ProgramTime off/Leave (PTO, Vacation, or Sick Leave)Job Type & LocationThis is a Contract position based out of Bellevue, WA.Pay and BenefitsThe pay range for this position is $28.00 - $32.00/hr.Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)Workplace TypeThis is a hybrid position in Bellevue,WA.Application DeadlineThis position is anticipated to close on Aug 21, 2026.About TEKsystemsWe're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.About TEKsystems and TEKsystems Global ServicesWe're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.