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About the role

Job Description
Duties and Responsibilities:
  • Responsible for the diagnosis and repair of any KPM products returned to depot, with a focus on Process Sensors, Sensor tech, and Unity.
  • Multi-task between multiple repairs at the same time, with minimal supervision.
  • Maintain RMA (Return Material Authorization) and case records in Salesforce for all returned instruments and parts.
  • Assist in movement of customer goods returned for repair (receiving in and shipping out of depot).
  • Responsible for initial debug of returned parts/modules.
  • Perform instrument assessments to determine parts and labor required for repair quoting services.
  • Efficiently perform defined Preventative Maintenance (PM) and Calibration services.
  • Complete necessary repairs in a timely manner; maintain and adhere to weekly repair schedules as set forth by the Depot Manager.
  • Learn and understand instrument operating systems.
Company Description: BlackTree Technical Group is a full-service staffing and recruitment firm. Our team consists of an experienced group of Senior Technical Recruiters and Account Managers with over 40 years of industry experience. Our firm prides itself on our technical knowledge, innovative sourcing strategies, and most importantly, a long-standing record of proven results for both clients and job-seekers.
Company Description: BlackTree Technical Group is a full-service staffing and recruitment firm. Our team consists of an experienced group of Senior Technical Recruiters and Account Managers with over 40 years of industry experience. Our firm prides itself on our technical knowledge, innovative sourcing strategies, and most importantly, a long-standing record of proven results for both clients and job-seekers.

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