Supervisor of Emergency Services, 2nd Shift

Position Type: Full Time Job Shift: Second Shift Education Level: Bachelor's degree required

Description: The Second Shift Emergency Services Supervisor provides leadership and operational support across our 24/7 emergency services programs, including emergency shelter, the crisis call center, and in-person hospital accompaniment for survivors impacted by intimate partner violence (IPV) and sexual assault. This role ensures the delivery of trauma-informed, survivor-centered services, including crisis intervention, safety planning, emotional support, and referrals. The Supervisor oversees second-shift staff and service delivery, supports training and development, ensures compliance with policies and safety protocols, and maintains continuity of operations across shelter and crisis response services.

Qualifications: Bachelor's degree required; a minimum of 3 years of experience in a related field may be substituted for a degree. Minimum 1 year of supervisory experience in social services, emergency shelter, crisis intervention, or nonprofit management. Experience in case management, program development, and trauma-informed care preferred. Must have a valid driver's license and maintain a driving record that meets CWF automobile insurance requirements if operating a company vehicle. Must have a successful background check. Fluency in languages other than English is a plus.

Essential Physical Requirements: Must remain alert, present, and emotionally regulated throughout shift. Ability to respond quickly in emergencies and navigate multi-level facilities. Regular exposure to crisis situations, emotional distress, and trauma-related content. Ability to lift up to 25 pounds and move supplies or equipment as needed.