Customer Experience Supervisor People-First Leader

Posted 5 days ago

taleoMemphis (TN)

First-Line Supervisors of Personal Service Workers Telemarketing Bureaus and Other Contact Centers

SENIORITY

Mid

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About the role

MLGW seeks a Supervisor I, Customer Experience to lead frontline teams across Residential Care, Business Care, Customer Advocacy, Billing Services, Service Dispatch, and Credit Operations in Memphis. You will guide staff to deliver empathetic, accurate, and efficient service while meeting performance goals. You will drive continuous improvement using dashboards and KPIs, foster ownership, and ensure compliance, safety, and a fair, inclusive workplace.

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

It's what we read first. Occupations, seniority and locations matter more than a long history.

Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.