Customer Growth Manager

Posted yesterday

virtual vocationsDenver (CO)

Sales ManagersEducational Support Services

SENIORITY

Mid

About the role

To support a growing software company, the full-time Customer Growth Manager will manage the full customer lifecycle for several hundred small sponsor accounts, focusing on onboarding, retention, and upselling opportunities in a remote environment. Key responsibilities Lead standardized onboarding for new accounts, ensuring customers can independently process claims using KidKare Serve as the primary contact for assigned accounts, owning retention and renewal outcomes through automated and personalized outreach Proactively identify and close upsell and cross-sell opportunities while maintaining detailed account activity documentation in CRM tools Required qualifications 2+ years in Customer Success, Account Management, Onboarding, or Inside Sales, preferably in a SaaS environment Experience managing a high volume of accounts with varying engagement levels Ability to identify and advance upsell or cross-sell opportunities while carrying a quota Strong organizational skills and discipline in following standardized workflows Technically capable and comfortable working independently

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

It's what we read first. Occupations, seniority and locations matter more than a long history.

Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.