Service Advisor - David McDavid Honda Frisco
asbury automotive groupPlano (TX)
Service Advisor - David McDavid Honda Frisco
Posted 2 days ago
asbury automotive groupPlano (TX)
SENIORITY
Entry
About the role
Overview:
As a Service Advisor at Asbury, you act as the face of the service department, guiding guests through vehicle maintenance and repairs while upholding manufacturer guidelines. You build rapport, upsell needed services, and ensure accurate estimates and timely completions. You collaborate with technicians to deliver transparent, value-driven experiences that boost customer satisfaction and retention. This role blends customer service with sales in a fast-paced environment, contributing to Asbury's guest-centric mission. Compensation / Benefits Weekly pay Paid holidays & paid time off Paid training Stock Awards (select roles) Medical, vision, dental, accident, critical illness insurance 401k with company match
Responsibilities:
- Greet customers promptly and collect vehicle information
- Build rapport and actively engage with customers
- Inform customers on vehicle care per manufacturer specs
- Provide complete, accurate repair estimates
- Communicate repair completion times to customers and technicians
- Answer incoming service calls and manage service appointments
- Follow up with customers to encourage return visits and CSI improvement
- Adhere to manufacturer warranty guidelines and procedures
- Operate with integrity to maintain CSI targets and comply with laws and policies
Key requirements:
- Prior automotive Service Advisor experience preferred
- Must be at least 18 years old
- Valid driver's license
- Ability to work in a fast-paced environment with limited supervision
- Strong customer service, phone, and computer skills
- Must pass pre-employment screening (background & drug test)customer-focusedstrong communicationrapport-buildingcomputer skillsphone skillsbasic service scheduling and estimation
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.