Customer Service Representative Lead

Posted today

american excelsior companyArlington (TX)

First-Line Supervisors of Office and Administrative Support Workers Telemarketing Bureaus and Other Contact Centers

SENIORITY

Mid

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About the role

Customer Service LeadThe Customer Service Lead will play a pivotal role in ensuring the highest level of customer satisfaction by overseeing and guiding the team's daily operations, training, and performance metrics. The successful candidate will exhibit strong background in customer service, excellent leadership, and day in day out passion for delivering exceptional customer experiences. Responsible for working out problem solving on customer shipments.

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

It's what we read first. Occupations, seniority and locations matter more than a long history.

Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.