Veterans Service Representative

Fiduciary Veterans Service Representative The Fiduciary Veterans Service Representative (FVSR) will explain benefit programs and entitlement criteria, conduct interviews, identify issues, gather relevant evidence, generate decision documentation, and input data necessary to generate an award, when applicable. Specifically, the FVSR will: Analyze and make the final determination of the competency of Veterans and other VA beneficiaries and provide the final notification of the determination. Adjudicate award actions for the Fiduciary Program, to include release of retroactive payments, suspended, resumed, terminated and/or recovered when appropriate. Authorize, review and approve the pending award action for technical accuracy, clarity and thoroughness, ensuring beneficiaries receive all benefits to which entitled, including those pertaining to dependents. Prepare Statements of the Case (SOC) on Fiduciary Program appeals. Give final approval of accounts received from VA appointed fiduciaries and develop for discrepancies as needed, prior to approvals. Provide Promulgation Team training when needed, serve as a VSR and LIE expert providing technical guidance for actions taken by FSR's, and communicate with Veterans, beneficiaries, Office of Inspector General, Regional Counsel, and other Fiduciary Hub employees as required to obtain and clarify information. Complete all work in an electronic environment, updating all computer systems to include VBMS-R, Share, VBMS-A, Virtual VA, and VBMS-Fiduciary, FAST, and Case flow, while providing training to members of the Fiduciary Hub, RO employees, service organizations, and stakeholders. Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. The grade progression for this position is GS-10/11.

Compressed/Flexible: Available Telework: This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position. This position has an in person essential function. The candidate must physically report to the office on a reoccurring basis. This is not a virtual position. Position Description/PD#: Veterans Service Representative, 39713A and 37530A