Remote Team Lead | Healthcare Customer Experience

We are looking for experienced Team Leads to join a growing, fully remote healthcare customer experience operation supporting a US-based program. This is an opportunity for a hands-on leader who understands the BPO environment, knows how to support and motivate a team, and can maintain high standards across customer experience, productivity, quality, and day-to-day performance. The right person will be confident working in a fast-paced environment, comfortable with U.S. business hours, and able to communicate professionally in both English and Spanish. This is a fully remote opportunity in México only for qualified professionals who want to be part of a team where strong leadership and customer experience really matter.

Microsoft Teams / Office 365 Applications that do not meet the minimum technical requirements may not move forward in the process.

ImportantThis is an English-speaking role that requires strong written and verbal English communication skills. All resumes must be submitted in English to be considered for the position. This role is only available to Mexican nationals currently residing in México. What We're Looking ForRequired: Previous Team Lead, Supervisor, or similar leadership experience in a BPO/contact center environmentBPO experience is essential Healthcare/medical customer experience is essential Strong customer experience background At least 1 year of previous remote work experience Fully bilingual in English and Spanish Excellent spoken and written English Strong communication, coaching, and problem-solving skills Tech-savvy and comfortable learning and working across multiple systems Strong organizational skills and attention to detail A genuine team-player mentality Comfortable working U.S. business hours Available to start immediately Reliable computer, internet connection, headset, and suitable remote workspace Comfortable working as an Independent Contractor