Contact Center Operator - Jefferson Call Center

Posted 2 days ago

aramarkCherry Hill Twp (NJ)

Customer Service Representatives Telemarketing Bureaus and Other Contact Centers

SENIORITY

Mid

SALARY

$18.60

Apply

About the role

Contact Center Operator - Jefferson Call CenterThe Contact Center Operator is responsible for responding to inbound calls and requests for service needs by allocating the accurate resources to facilitate the transport of goods and services. Essential functions and responsibilities of the position may vary by Aramark location based on client requirements and business needs.

Job Type: Full-time and Part-time

Location: Jefferson Call Center, in Cherry Hill, NJ

Compensation: The hourly rate for this position is $18.60.

Benefits: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works.

Job Responsibilities:

Performs and coordinates a variety of duties related to dispatch and scheduling
Responsible for receiving calls for service; prioritizes and coordinates the service requests
Works closely with management and the dispatch team to communicate needs and ensure timely guest service
Handles and maintains of all records and documentation of service requests; uses software to log activity
Provides customer service and maintains a friendly and effective demeanor toward customers, guests, clients, and co-workers
Other duties and tasks as assigned by manager

Qualifications:

Previous experience in transportation dispatch or related field preferred
Must have a solid understanding of software applications
Demonstrates strong social skills, accuracy, and attentional to detail
Proven interpersonal and communication skills, both written and verbal
Must be available to work flexible hours including evenings and weekends

This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective equipment (PPE).

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

It's what we read first. Occupations, seniority and locations matter more than a long history.

Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.