Healthcare Member Support Specialist
centivoBuffalo (NY)
About the role
Centivo is seeking a Customer/Member Care Specialist to join our Buffalo, NY team on-site. In this role, you will assist members and providers with benefits, eligibility, and claims, using empathy and clear communication to resolve issues. You will document interactions, guide users through our platform, and support escalation and appeals processes, helping to improve the healthcare experience for our members and provider partners daily.
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
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