Medical Office Coordinator To deliver excellent patient centered service in a medical office setting by scheduling patient appointments, collecting co-payments / pre-payments / other payments, reviewing patient balances, entering charges promptly and accurately, processing referrals, and maintaining a comfortable wait experience for patients based on practice protocols and UF Health Physicians policies and procedures. Greets patients professionally and provides a patient friendly point of entry and / or exit. May be required to float to other practices or flex time, as needed, for staffing.
Responsibilities:
Schedule and coordinate patient appointments in accordance with practice protocols. Collect co-payments, pre-payments, and other patient financial responsibilities. Review patient account balances and communicate financial information professionally and compassionately. Enter charges accurately and in a timely manner. Process referrals and related documentation. Greet and assist patients in a professional, courteous, and patient-focused manner. Serve as a welcoming point of entry and exit for patients and visitors. Maintain a comfortable, efficient, and positive waiting room experience. Adhere to practice protocols and UF Health Physicians policies and procedures. May be required to float to other practice locations or work flexible schedules as needed to support staffing and operational needs. Knowledge, Skills, and Abilities Strong customer service and communication skills. Ability to multitask and work efficiently in a fast-paced healthcare environment. Strong attention to detail and organizational skills. Ability to maintain professionalism and confidentiality when interacting with patients, families, and staff.
Qualifications:
High school diploma or equivalent required. Minimum of one (1) year of experience in a financial, business, physician office, or customer service environment required. Two (2) years of experience in a business, financial, or physician practice setting preferred. Experience validating patient demographics and insurance information is required. An associate degree or equivalent coursework may substitute for the required one (1) year of experience. Excellent customer service, interpersonal, and telephone communication skills are required. Knowledge of CPT and diagnosis coding is preferred. Ability to collect patient payments professionally and courteously. Demonstrated ability to take initiative, multitask, prioritize responsibilities, and work independently. Strong problem-solving skills and the ability to work effectively as part of a team are essential. Licensure/Certification/Registration No licensure, certification, or registration required. Motor Vehicle Operator Designation No motor vehicle operation is required for this position.
