Customer Service Rep

Duration: Contract to Hire Location Los Angeles, CA Remote Work Arrangement: Remote, with onsite reporting required when needed

Key Responsibilities: Handle 75+ inbound calls per day and after-hours provider calls. Serve as the primary point of contact for access to academic medical centers and Health Sciences Campus. Answer, screen, and direct calls, electronic messages, and web-based communications. Respond to basic inquiries and route complex questions to appropriate medical personnel. Communicate messages through text, voice, email, and other electronic systems. Schedule and confirm initial and follow-up medical appointments as needed. Maintain professionalism and accuracy in a high-volume call-center environment.

Shift Requirements: This is a rotating-shift position. Candidates must be flexible and available to work any shift, Sunday through Saturday, including weekends, holidays, and 24/7 coverage as scheduled. Common shifts include:11:00 AM 7:30 PM12:00 PM 8:30 PM2:30 PM 11:00 PMWeekend and holiday shifts follow the same structure. Employees scheduled on weekends will receive two days off during the week.

Important: Candidates must be comfortable working varied/rotating schedules and should understand that their shift may change based on business needs. Onsite Reporting Requirements Although this is primarily a remote position, candidates must be able to report onsite promptly when required, including for: Equipment pickup on the first day Training sessions Performance coaching or corrective action Internet or power outages Equipment troubleshooting/replacement Department meetings Other business needs Training: 7:30 AM 4:00 PM, onsite on the first day.