Front Counter Customer Service Representative

Posted 7 days ago

puritan cleaners dry cleaning laundry servicesHenrico (VA)

Customer Service Representatives Drycleaning and Laundry Services (except Coin-Operated)

SENIORITY

Entry

SALARY

$16.00

Apply

About the role

Front Counter Customer Service Representative Ready for a New Opportunity? Bring Your Customer Service Skills to Puritan Cleaners! Are you a retail associate who enjoys helping people and keeping things moving? A server who knows how to make guests feel welcome? A hotel professional who pays attention to the details? We want to meet you! Puritan Cleaners is a growing, family-oriented company looking for friendly, dependable people who take pride in providing excellent customer service. We've been recognized as one of America's Best Cleaners and have been named among Richmond's best by readers of Richmond Magazine and Style Weekly for many consecutive years. We're proud to be one of Richmond's best-known brands.

What You'll Do: As a Customer Service Representative, you'll be the face of Puritan Cleaners for our customers. You'll:

Welcome customers and provide friendly, helpful service at the counter
Listen to customers and understand their cleaning and garment-care needs
Carefully inspect and detail garments so orders are processed quickly and accurately
Answer questions and help resolve customer concerns
Make sure garments are properly identified, processed, and prepared for cleaning
Keep the counter and store organized and running smoothly
Build relationships with customers and create an experience that keeps them coming back
Great Customer Service Is In The Details
This isn't just about taking an order.
It's about paying attention.
It's noticing a stain or special request. It's making sure the customer's instructions are understood. It's moving efficiently when the counter gets busy. It's double-checking your work. And it's making every customer feel like they're being taken care of.
Your Experience Matters
You don't need dry-cleaning experience. We'll teach you the business.
We're looking for people who already know how to:
Take care of customers
Work quickly without sacrificing accuracy
Stay organized in a busy environment
Communicate clearly and professionally
Pay attention to the details
Work well as part of a team
Who Should Apply?
We're especially interested in:
Servers, bartenders, and restaurant team members
Hotel front desk and guest service professionals
Retail associates
Receptionists and customer service professionals
Anyone who enjoys helping people and takes pride in doing things right
If you like people, pay attention to details, and enjoy making someone's day a little easier, we'd love to have you join the Puritan Cleaners team.
Your next opportunity starts here. Hourly pay rates starting at $16.00, based on experience.
Apply today to become a Customer Service Representative at Puritan Cleaners!

Qualifications: Friendly, positive attitude with a smile.- Community-oriented and dependable.- Attention to detail and a neat appearance.- Available for alternate weekend shifts and mornings/afternoons.- Willingness to learn and support others.- Retail/customer service experience is a plus but not required—training is provided.

Physical Requirements: Frequent standing, walking, bending, lifting (up to 25 lbs), and garment handling.- Occasional sitting, climbing stairs, kneeling, and stooping.

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

It's what we read first. Occupations, seniority and locations matter more than a long history.

Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.