Senior CX Lead: Master Escalations & Insights
Posted 4 days ago
quinceDenver (CO)
Customer Service RepresentativesCustom Computer Programming Services
SENIORITY
Senior
About the role
Quince is seeking a Senior Customer Experience Specialist to join our Customer Experience team in Denver. You will own escalated and complex cases, collaborate cross-functionally with product, quality, and operations, and develop deep product expertise within your category while expanding into others as we scale.
You will help identify patterns, drive operational excellence, and question how to prevent issues in the future, shaping customer loyalty and brand integrity at a high-growth DTC luxury
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Before you apply
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Your profile is current
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Two examples you can talk through
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A number in mind
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Your notice period
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Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
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