Business Process Analyst
$50.00 and $62.00
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Posted yesterday
SENIORITY
Senior
SALARY
$50.00 and $62.00
About the role
- Analyze and document current-state processes related to infrastructure and security initiatives
- Partner with infrastructure, engineering, security, and operational teams to identify process gaps, inefficiencies, dependencies, and risks
- Support the development of target-state process flows, standard operating procedures, intake models, and governance routines
- Help coordinate process improvements tied to security efforts such as:
- Vulnerability remediation
- Patching governance
- Exception management
- Control validation
- Issue tracking and remediation workflows
- Operational readiness and handoffs
- Facilitate working sessions with cross-functional stakeholders to gather requirements, validate workflows, and align on ownership
- Develop clear documentation including process maps, RACI models, requirements, decision logs, meeting summaries, and action trackers
- Track action items, process milestones, dependencies, and risks across multiple workstreams
- Required Skills/Experience (Must-Haves)5+ years of experience as a Process Analyst, Business Analyst, Program Analyst, or related role in enterprise technology environments
- Strong experience working with infrastructure organizations, such as server, network, cloud, storage, platform, or operations teams
- Experience supporting security, risk, compliance, or remediation-related initiatives in a technology environment
- Demonstrated ability to document and improve operational processes across cross-functional teams
- Strong facilitation skills with the ability to engage technical and non-technical stakeholders
- Experience creating process documentation, workflow diagrams, procedures, and governance artifacts
- Strong organizational skills with the ability to manage multiple priorities and follow through on action items
- Excellent written and verbal communication skills
- Proficiency with tools such as Microsoft Office, Visio, Excel, PowerPoint, Jira, Service
- Now, SharePoint, or similar platforms
- Preferred Skills/Experience (Nice-to-Haves)
- Experience in large, regulated enterprise environments
- Familiarity with infrastructure security concepts such as:
- Vulnerability management
- Patch lifecycle processes
- Asset ownership and accountabilityCMDB/process dependencies
- Remediation planning and tracking
- Experience supporting technology transformation, governance, or control-related initiatives
- Working knowledge of Agile, hybrid delivery models, or structured program governance practices
- Ability to translate technical operational issues into process improvements and executive-ready reporting
- Work Environment
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A number in mind
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Your notice period
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Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
