Customer Success Manager
oakridge staffingNew York (NY)
About the role
Oakridge has partnered with a industry leading Insur Tech based organization that's building out AI driven insurance solutions to both the carrier and broker worlds. They are looking to add a senior level Customer Success Manager (CSM).Many more details if you'd like to chat. Working closely with Client Partners, delivery leaders, project managers, and account teams, the CSM supports revenue growth, contract renewals, client retention, and overall account success. The role is accountable for key performance indicators including revenue, contract margin, operational performance, and client satisfaction while helping clients realize measurable business value.
Key Responsibilities:
Own day-to-day Consulting & Engineering Services (CES) delivery activities across assigned accounts, including client satisfaction, contract performance, profitability, resourcing coordination, and service level attainment. Partner with delivery, project management, and account teams to ensure successful execution of project and managed service engagements while meeting quality, budget, and timeline expectations. Support account growth through opportunity identification, pipeline development, change requests, contract renewals, and proactive solutioning to address evolving client needs.
Before you apply
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