Remote Public Safety Tip Line Specialist

Posted 18 days ago

sc works tridentAsheville (NC)

Customer Service Representatives Other Justice, Public Order, and Safety Activities

SENIORITY

Senior

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About the role

Insight Technology Solutions, Inc. in Asheville, NC seeks a Customer Service Representative for the DHS ICE HSI Tip Line. This full-time role involves handling calls and online tips, documenting information, and coordinating with field offices while maintaining privacy and security protocols. The ideal candidate has 3+ years in a call center, an associate degree, and strong communication, multitasking, and research skills to resolve complex issues and generate ad-hoc reports using government and

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