IT Support and Automation Engineer (219363)

IT Support & Automation Engineer | Microsoft 365, Intune, PowerShell and Applied AIDiverse Tech Services, Inc. is hiring an IT Support & Automation Engineer who can combine Tier 2 ownership with safe, practical improvement. The right person can troubleshoot Microsoft 365, Entra ID, Intune, Windows 11, identity, networking, security, and backup issues, then turn recurring work into reliable PowerShell, RMM, PSA, or workflow improvements. Can you resolve the issue? Understand the cause? Make the next occurrence easier to handle or prevent? If you can solve real support problems and turn repeatable work into safer scripts, workflows, runbooks, and service improvements, we want to talk to you. We value sound judgment over tool buzzwords. You should be able to explain how you tested, protected permissions, handled failure, documented rollback, verified the outcome, and used AI without exposing client information or accepting unsupported output. Diverse Tech Services, Inc. offers competitive compensation including a comprehensive benefits package including paid time off, paid holidays, a matching 401K plan, Medical, Dental, Vision, Short-Term Disability, Long-Term Disability, and Life Insurance. What you will own: Tier 2 ticket resolution; Microsoft 365, Entra ID, Intune and Windows troubleshooting; client communication; security-aware administration; PowerShell and RMM improvements; documented testing and rollback; responsible use of approved AI; and reusable team knowledge.