Front Office Supervisor - Hilton Garden Inn Wayne

Posted 4 days ago

buffalo lodging associatesWayne (NJ)

Lodging Managers Hotels (except Casino Hotels) and Motels

SENIORITY

Mid

Apply

About the role

Front Office Supervisor We are currently looking for a Front Office Supervisor to join our Hilton Garden Inn Wayne team! The Hilton Garden Inn is one of the 50 hotel properties owned and managed by the award-winning hotel management company, Buffalo Lodging Associates. The Front Office Supervisor is responsible for assisting in the coordinating the front office operations of the hotel while providing support to the management team. This is a Full Time position, and requires open availability, including weekends, holidays and occasional overnight shifts. Hilton Brand experience and OnQ certified preferred.

Responsibilities include: Assists in overseeing guest services and front office operations; ensuring superior service is a priority. Foster a positive, cooperative work environment between front office staff and management. Supervise front office team. Helps in planning, assigning, directing work, addressing guest concerns and resolving problems.

Front Desk Duties:

Greeting guests, complete the check- in/ check-out procedure through the Property management system while obtaining and storing pertinent information.
Taking reservations from incoming callers inputs all information into the hotel management system. Updates and cancels reservations in the system as requested by the guest.
Handles cash, credit card information and goods at the property
Identifying the needs of each guest and provides relevant information regarding the hotel services and amenities, to create an accommodating environment for all. Respond to all guest requests in a timely manner.
Typical Schedule: Morning Shifts: 7 AM 3 PM, Evening Shifts: 3 PM 11 PM, Weekend Availability needed - Flexibility to work all shifts when needed.
About Buffalo Lodging Associates:

Buffalo Lodging Associates, a hotel management company based out of Canton, MA has put an emphasis on true hospitality since being founded in 1996. While building an extensive portfolio of 50 hotels, we've partnered with the most respected hotel brands in the business including Marriott International, Hilton Worldwide, Inter Continental Hotels Group, and Choice Hotel International hotels. Buffalo Lodging Associates is a community of welcoming, committed, and passionate associates driven to provide a best-in-class hospitality experience and operational excellence.

What You Bring: The ideal candidate is one who embodies Buffalo Lodging's culture and core values: Excellence, Passion, Integrity, Inclusive. For the most success in this role, requirements are as follows:

Customer Service experience, in a hotel setting preferred.
Hilton Hotel Brand experience and OnQ certified is required.
High School diploma or equivalent is preferred.
Computer knowledge including intranet, Property management system, WORD, and EXCEL is strongly preferred.
Must have valid drivers license, and acceptable driving history subject to company approval.
What We Offer You:
Paid Weekly (Every Friday!)Medical, Dental & Vision Insurance
Competitive 401 (k) Retirement Savings Plan with Generous Employer MatchPaid Vacation and Sick TimePaid Holidays
Tuition Reimbursement
Flexible Spending Account
Company Paid Life Insurance
Company Paid Short-Term Disability Insurance
Long-Term Disability Insurance
Employee Assistance Program
Hotel Discounts for You, Your Friends and Family
Wellness Programs
Monthly Employee Appreciation Activities & Events
Learning and Development Opportunities
Employee Referral Program

Buffalo Lodging Associates provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

It's what we read first. Occupations, seniority and locations matter more than a long history.

Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.