Inside Sales Associate - Parts & Services

Post-Sale Parts & Services Sale: Develop and maintain relationships with existing customers to identify parts, service, warranty, and other post-sale opportunities. Respond to customer inquiries and proactively identify opportunities for additional parts and services. Prepare and manage sales quotations for parts and service opportunities. Follow up with customers on open quotations and opportunities to support conversion to sales. Partner with internal sales, service, and technical teams to ensure customer requirements are understood and addressed. Order Administration & Tracking· Manage the end-to-end commercial order lifecycle for parts and service sales, from quotation through order processing, fulfillment, invoicing, and customer follow-up.· Coordinate customer communications regarding order status, delivery timing, RMAs, warranty matters, and related post-sale activities.· Process incoming customer orders accurately and in accordance with pricing and internal policies.· Monitor order pipelines and proactively address issues that could affect customer delivery or satisfaction. CRM Management & Lead Intake· Own the intake of customer RFQs and inquiries through designated sales channels, including shared email boxes and service-related inquiries, and ensure timely conversion into accurate CRM opportunities, orders, and activities.· Serve as a key point of contact for customers throughout the post-sale process, providing timely follow-up and maintaining strong customer relationships.· Maintain accurate customer records, opportunity data, interaction history, and transactional information within the CRM to ensure data integrity and visibility into the post-sale pipeline.· Identify opportunities to improve CRM workflows, lead intake processes, and customer communication practices to increase efficiency and support sales growth.· Proactively follow up with customers regarding open quotations, orders, service needs, and other post-sale opportunities to support customer satisfaction and identify additional sales opportunities.· Collaborate with sales, service, and technical teams to address customer inquiries, resolve issues, and ensure a seamless customer experience.

Perks & Benefits: For all US-based roles, we offer a competitive compensation package and a full suite of benefits, including medical insurance, dental insurance, vision insurance, 401(k), generous vacation policy, and more. Our work environment includes casual dress, training at multiple offices around the world and the ability to work in a diverse, autonomous, supportive, collegial, and collaborative environment.· Essemtec USA is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, age, or disability

Work Arrangement: Onsite Required at our Woburn, MA location.

Schedule: Monday–Thursday onsite, with Fridays as needed based on business needs. Salary RangeThe salary range for this role is expected to be between $ 45,000.00 - $60,000. This position may also be eligible for a discretionary bonus based on company and individual performance. Actual base pay could vary based on factors including but not limited to experience, subject matter expertise, geographic location, certifications, licenses, business needs and the applicant's skill set. The base pay is just one component of the total compensation package for employees. Other components may include a comprehensive benefits package. The estimated compensation range listed in this job posting reflects base salary only.