Mid-Senior ServiceNow Developer Jobs

Mid–Senior ServiceNow Developer This role offers the opportunity to serve as a mid–senior level ServiceNow Developer on a large-scale digital modernization program supporting the Defense Information System Network (DISN) and the broader Department of Defense Information Network. You will configure, develop, support, and maintain a complex ServiceNow implementation, focusing on ITSM and telecommunications-related modules such as OMT, TSM, and TSOM. Working closely with internal and external stakeholders, you will deliver digital transformation solutions that streamline request fulfillment, automate workflows, and enhance key ITIL processes including Request, Incident, Problem, Change, and Knowledge. This is a full-time, primarily on-site role based at Fort Meade, MD, with collaboration across additional sites, where you will contribute to the transformation of critical operational missions through innovation. Responsibilities include supporting the standup, configuration, and implementation of ServiceNow ITSM, OMT, TSM, and TSOM modules to meet operational and business needs. Create and maintain ServiceNow Forms, Reports, Views, Workflows, Groups, and Roles to support end-user and administrative requirements. Design, create, and enhance dashboards and reporting, including scheduled reports, to provide meaningful operational and management insights. Create and configure integrations between ServiceNow and other tools and platforms (such as Elastic, Netcool, and similar systems) to enable data sharing and automation. Coordinate and support ServiceNow application and platform upgrades, ensuring minimal disruption and adherence to best practices. Assist with the design, creation, and cataloging of business process flows, aligning them with ServiceNow capabilities and organizational goals. Collaborate with other ServiceNow developers and stakeholders to propose solutions based on business strategies and evolving requirements. Perform the tasks required to design and configure ServiceNow functions so they align with operational workflows and performance objectives. Support business process re-engineering efforts to migrate ticketing and order management capabilities into ServiceNow. Analyze unstructured and semi-structured customer data to identify trends and patterns that improve customer experience and overall network performance. Interact directly with customers to address systems engineering technical considerations, resolve issues, and manage conflicts related to ServiceNow and associated systems. Develop, configure, and customize the ServiceNow platform to fit specific business requirements across multiple modules and use cases. Troubleshoot and resolve ServiceNow-related issues, ensuring system stability, performance, and user satisfaction. Orchestrate and automate tasks and workflows within ServiceNow to increase efficiency and reduce manual effort. Design and build ServiceNow applications and integrations with other applications and platforms, following established architectures, languages, best practices, and methodologies in an Agile Scrum environment. Provide strong development support and keep projects on track and on task, collaborating on both new development and enhancements with engineers, developers, analysts, and other team members. Follow, maintain, and apply documentation best practices, policies, procedures, and processes throughout all ServiceNow development activities. Collaborate with cross-functional teams to gather input and requirements for ongoing ServiceNow configuration, implementation, and support. Review and implement additional UI/UX requirements from internal and external teams, aligning them with ServiceNow development standards. Use appropriate programming methodologies and languages, adhering to coding standards, procedures, and techniques while contributing to comprehensive technical code documentation. Support data migration activities into and within ServiceNow as needed, ensuring accuracy and integrity. Design and implement solutions that comply with established Configuration Management policies and standards. Integrate data from multiple sources into a unified Configuration Management Database (CMDB), ensuring data quality and integrity are consistently maintained. Work with and mentor junior developers, providing guidance, coaching, and technical leadership throughout projects. Apply Agile and Scrum principles in daily work, participating in ceremonies and contributing to continuous improvement of the development process. Contribute to the use of Kanban and other flow-improvement practices on support teams, where applicable. Support efforts to move from legacy applications to new ServiceNow-based solutions, including planning, implementation, and stabilization.