Operations Manager

Posted yesterday

am lien solutionsOrange (CA)

General and Operations Managers Claims Adjusting

SENIORITY

Senior

SALARY

$90,000.00 - $120,000.00 per year

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About the role

The Operations Manager is responsible for managing daily administrative and operational functions by coordinating workflow, preparing reports, maintaining productivity metrics, and supporting office operations. Oversee onboarding, employee records, client communications, and provide management support while ensuring timely resolution of operational and client needs. Represent AM Lien Solutions with professionalism and integrity while driving employee engagement initiatives, maintaining compliance, and supporting organizational goals.

Responsibilities:

Assign and manage lien files to ensure timely and accurate workflow distribution
Prepare, analyze, collect, and present daily and weekly reports and performance metrics
Oversee office supplies, administer the mail processing, and upload and monitor returned mail
Maintain productivity metrics, analyze data, and prepare reports to support employee evaluations and operational decision-making
Provide operational support and management coverage as needed
Assist with rushes, client issues, and run client reports for review by clients and internal executives
Schedule, coordinate, and conduct meetings, onboardings, employee reviews, and other business
Serve as a primary point of communication with clients, employees, and vendors for timely and professional correspondence
Perform data research, run and plug numbers for reports, and review PTO reports in ADPReview resumes, keep track of employment onboardings and candidates, document emails and conversations, handle promotions and demotions, and provide feedback to employees
Propose and plan social and holiday programs for the AMLS team, including setting a budget
Prepare offer templates, finalize and send offer letters, and conduct audits with Human Resources
Represent AM Lien Solutions and our clients with respect and integrity
Additional duties as assigned by management

Qualifications:

Minimum 6 or more years of experience as a claims team lead, litigation manager, or similar role
Prior experience as a workers' compensation claims professional
Strong analytical skills and knowledge of California Workers' Compensation law
Proficiency in Microsoft Outlook, Excel, and an employee time management system (like ADP)
Highly motivated, results-driven, high-energy, and a sense of urgency
Ability to juggle multiple tasks efficiently with little supervision
Excellent verbal and written communication skills with a commitment to outstanding customer service
Strong writing, proofreading, spelling, and grammar skills

This is a fast-paced position that requires critical thinking and problem-solving skills. This role must also work collaboratively with management, hearing reps, and staff at all levels to achieve goals.

Job Type: Full-time; Remote option from California; Travel may be required

Location: Anaheim

Compensation: $90,000 - $120,000AM Lien Solutions offers a competitive compensation package including 100% company-sponsored employee Medical and Vision Insurance; Short-Term Disability, Long-Term Disability, and Life Insurance benefits; a 401(k) plan; paid time off; and an optional voluntary dental plan. We offer excellent work-life balance in a collaborative, casual work environment.

Job Type: Full-time; Remote option from California; Travel may be required

Salary: $90,000.00 - $120,000.00 per yearAM Lien Solutions offers a competitive compensation package including 100% company-sponsored employee Medical and Vision Insurance; Short-Term Disability, Long-Term Disability, and Life Insurance benefits; a 401(k) plan; paid time off; and an optional voluntary dental plan. We offer excellent work-life balance in a collaborative, casual work environment.

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