Community Customer Experience Manager

Posted yesterday

virtual vocationsDenver (CO)

Customer Service RepresentativesCustom Computer Programming Services

SENIORITY

Senior

About the role

Proactively managing customer feedback, the full-time remote Community Customer Experience Manager will oversee escalations, build the voice and community for emerging brands, and collaborate with cross-functional teams to enhance customer experience. Key responsibilities Surface and analyze customer sentiments across various platforms, addressing high-severity escalations as needed Transform escalation trends into actionable improvements, coordinating with Product, Ops, and Legal teams Establish and maintain the voice, tone, and community presence for new brands from launch through scale Required qualifications 3-4+ years of experience in customer experience, community management, or complaint resolution Hands-on experience with review or complaint platforms such as Trustpilot, BBB, or Junip Familiarity with CRM tools like Gladly, Zendesk, or Gorgias, and comfort with Shopify and Loop Returns Experience in a public-facing role responding to customer comments or reviews Demonstrated ability to build voice and tone for new or emerging brands

Before you apply

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Your profile is current

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A number in mind

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Your notice period

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Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.