Remote Volunteer Feedback Analyst iLevelUP Product Insights
ilevelupSeattle (WA)
Remote Volunteer Feedback Analyst iLevelUP Product Insights
Posted today
ilevelupSeattle (WA)
SENIORITY
Junior
About the role
Help iLevelUP turn user feedback into clear, responsible product and program improvements for underserved youth and young people. We are seeking a volunteer Feedback Analyst to organize, analyze, and report themes from support requests, surveys, interviews, usability studies, reviews, and stakeholder input.
Responsibilities:
- Consolidate approved feedback from multiple channels into a structured repository
- Clean, categorize, code, and summarize qualitative and quantitative feedback
- Identify recurring needs, pain points, requests, risks, and positive outcomes
- Distinguish frequency, severity, audience, evidence quality, and possible bias
- Create dashboards, summaries, and actionable recommendations
- Connect findings with product, content, accessibility, support, and program teams
- Track whether changes address the underlying feedback
- Protect participant privacy and avoid presenting individual comments out of context
Qualifications:
- Experience in research, analytics, customer insights, product operations, program evaluation, support, or data analysis
- Strong synthesis, organization, writing, and evidence-based judgment
- Familiarity with spreadsheets, survey tools, qualitative coding, dashboards, or CRM/help-desk data
- Commitment to privacy, accessibility, respectful language, and youth-centered interpretation
- Education technology or nonprofit experience is helpful
This is a remote, recurring volunteer role open worldwide. Expect approximately 4–8 hours per month.
Questions: volunteers@ilevelup.appiLevelUP / Believe in Me107 Spring Street, 2nd Floor
Seattle, WA 98104(206) 414-8043
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