Contact Center Supervisor

Supervising a team of Contact Center Representatives, the full-time Supervisor, Contact Center will manage eligibility verification, staff development, and performance metrics while ensuring compliance with state regulations in a centralized operational department. Key responsibilities Supervise and support a team to ensure proper documentation and eligibility of leads and referrals Coach and mentor staff to meet departmental goals and maintain adequate staffing levels Monitor key performance indicators (KPIs) and ensure compliance with service level agreements Required qualifications 3+ years of experience as a call center supervisor or in a similar supervisory role 5+ years of experience in human services or healthcare for elderly and disabled clients preferred Working knowledge of Medicaid and related program/regulatory requirements Tech-savvy with experience using phone systems and CRM tools, particularly Salesforce Proficiency in Microsoft Office and ability to learn new technologies