Customer Care Specialist
keystone rvGoshen (IN)
About the role
Customer Care Specialist Keystone RV is seeking a Customer Care Specialist with strong customer service skills and a solid understanding of RV systems or technical troubleshooting. This role will assist customers and dealers with product support, troubleshooting, and general inquiries.
Key Responsibilities:
Respond to customer and dealer inquiries via phone and email in a timely and professional manner Provide technical assistance related to RV systems (electrical, plumbing, HVAC, etc.)Troubleshoot product and system issues with clarity and patience Document customer interactions and solutions in the CRM system Guide customers through product features, warranties, and basic maintenance tips Follow up on support cases to ensure satisfaction and resolution
Qualifications:
2+ years of customer service experience (phone/email)Technical knowledge of RV systems OR strong technical aptitude with willingness to learn Excellent communication and problem-solving skills Detail-oriented with a commitment to high-quality support
What We Offer:
Competitive pay Benefits package (health, dental, etc.)Supportive team environment Opportunities for growth in a fast-moving industry Training on RV systems and customer support tools Apply now and help customers hit the road with confidence by delivering top-tier support and expert guidance.
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
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