Installer/Trainer Part Time

Posted 10 days ago

captioncall by sorensonCarson City (NV)

Telecommunications Equipment Installers and Repairers, Except Line Installers Electrical Contractors and Other Wiring Installation Contractors

SENIORITY

Entry

SALARY

$12.22 - $19.52 per hour

Apply

About the role

CaptionCall Installer/Trainer Help make a difference! CaptionCall is looking for a caring, customer service-oriented installer/trainer with a passion for helping people with hearing loss communicate with the world! This hands-on position is responsible for enriching lives by installing the CaptionCall phone for our customers and training them how to use it to communicate over the telephone with confidence. This individual must enjoy working with a variety of people in their homes. The schedule is flexible and it's the perfect position for people who like to work independently. This is a part-time position with potential for career growth and advancement. Come be a part of our mission and make a meaningful and positive impact with the industry leading provider of language services for the Deaf and heard-of-hearing.

Pay Range: Hourly + Piece Rate$12.22 to $19.52 (Based off location and experience)

Current Piece Rate (Additional compensation for completed installation):$25/successful installation$25/ successful priority service call$15/ successful service call

Additional Benefits:

Mileage Reimbursement
Tablet Provided
Phone Provided
Growth Opportunities
Part time:401k 6% match with immediate vesting
TeleDoc, Dental/Orthodontia, and Vision Insurance
Employee Assistance Program
Engaged Employee Resource Groups
Outstanding Learning and Career Development Opportunities

Knowledge, Skills and Abilities:

Provide excellent customer service
Ability to effectively communicate in English through reading, writing, speaking, and listening
Ability to work evenings and weekends as neededAbility to drive and travel via air as neededAbility to tailor to unique needs of individual customers
Must be reliable, organized and punctual
Must be able to work independently
Ability to adapt to constantly changing environments
Experience working with senior citizens
Basic computer knowledge and experience

Essential Duties and Responsibilities:

Install and troubleshoot CaptionCall phones in customers' homes
Courteously train customers on how to use the phone and its features
Promote the CaptionCall service
Assist with lead generation activities as needed
Guide other CaptionCall activities and make recommendations for expanding the breadth and reach of the business
Ability to meet or exceed Install/Trainer expectations and maintain established goals set forth by department management
Complete service calls as assigned
Accurately maintain customer records
Complete required reports and submit invoices and feedback on customer interactions
Retrieve and clean phones of former customers
Maintain adequate inventory of equipment and supplies in order to service customers
Represent CaptionCall at various events as assigned
Adhere to strict compliance policies set by the company

This position has access to highly confidential, sensitive information relating to customers of CaptionCall. It is essential that applicant possess the requisite integrity to maintain the information in strictest confidence. Adapt to new responsibilities as necessary Other duties as assigned

Education: Minimum: High School Diploma or GEDWorking Conditions and Physical Requirements:

Daily driving is required. Must have a reliable, licensed and insured vehicle available at all times
Possess and maintain a valid driver license
Maintain a good driving record
Able to sit/stand for a long period of time in an office environment
Able to transport installation equipment into a customer's home, Dexterity of hands and fingers to operate a computer keyboard, mouse, tools, and handle other computer components
Regular and predictable attendance required.
Supervisory Responsibility:
This position has no supervisory responsibilities.

Company Summary

Our Mission: Harnessing the power of language, we connect diverse people and enrich the human experience.

Our Vision: To provide global language services that expand opportunities, nurture belonging, and empower the world to connect beyond words. As one of the world's leading language services providers, Sorenson combines patented technology with human-centric solutions. We strive to increase diversity, equity, inclusion, and accessibility for underrepresented people through communication solutions for all: call captioning and video relay services, over-video and in-person sign language and spoken language interpreting, translation, real-time captioning, and post-production language services. Sorenson's impact vision and plan extends to supporting employment opportunities for diverse employees, customers, and communities. As a minority-owned company, we are committed to expanding opportunities for underserved communities while promoting an inclusive workplace for our own employees.

Equal Employment Opportunity: CaptionCall and Sorenson Communications are an EOE, Disability/Age Employer.

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

It's what we read first. Occupations, seniority and locations matter more than a long history.

Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.