VCS - Canteen Chief - West Roxbury MA

Qualifications: Minimum of 3-5 years of direct food/retail management experience. Prior experience with inventory management - supply cost and shrinkage controls - and P&L management experience. Proven track record of building sales - increasing profits - and staff development. Ability to assess business needs and problem-solve. Hands-on leadership with a strong focus on service and hospitality. Proficient computer skills using Microsoft applications (Word - Excel - etc.). Experience with POS Systems. ServSafe certification required or obtained within 90 days of hire date.

Duties: Duties include - but are not limited to the following: Operational Excellence- Develop and execute strategic plans that align with organizational goals Achieve financial targets to include NOI - Gross Margin - etc Responsible for inventory management - health and safety compliance - and employee and labor relations Leadership and Talent Development- Ability to recruit - develop - and lead collaborative and successful teams Skilled in performance management and holding teams accountable through timely and consistent performance evaluations Process Management- Ensure proper and compliant processes related to all canteen functions - including planograms (POGs) - retail point-of-sale (RPOS) systems - inventory control - stock scheduling - food safety - sanitation - and promotional initiatives Training and Compliance- Responsible for confirming the canteen is consistently operating to NSF standards and that audit goals are met TMS trainings are compliant and up to date Financial Management- Strong understanding and command of financial statements - including budgeting and cost control - with a track record of improving financial margins Customer Experience Management- Ability to identify operational improvements - streamline processes - and implement best practices to ensure consistent and high-quality service to Veterans and their caregivers Collaboration- Build and maintain strong relationships with key stakeholders like Medical Center leadership and various local and national departments Technology and Communication- Excellent verbal and written communication skills Proficient in Microsoft Office Suite - including Word - Excel - and Outlook Comfortable using technology such as point-of-sale systems and internal communication platforms.