Lobby Ambassador
circa resortsLas Vegas (NV)
About the role
POSITION SUMMARY:
It is the primary responsibility of the Lobby Ambassador to greet guests, provide excellent customer service, and to create a safe and friendly environment for the guests. All duties are to be performed in accordance with the departmental and property policies, practices and procedures.
JOB FUNCTIONS
Standing outside by Porte Cochere and scanning I.D. of every guest entering the facility.
When needed, standing inside by casino entrance to greet guests walking on property, answering questions guests may have.
At all times, engaging guests by offering assistance.
Promoting our bars/restaurants/ hotel/ pool/ sportsbook to guests by giving recommendations and descriptions of those areas of the hotel.
Giving directions inside the property and walk guests to those locations if needed.
Opening and closing the front door for guests.
Making sure the doors are closed at all times when guests are not coming in.
Perform other job related duties as assigned
QUALIFICATIONS:
Must be 21 years of age
Must be able to communicate effectively in English, in both written and oral forms
At least 1 year previous guest service or Hotel experience is required
At least 6 months of guest experience
Perform job functions with attention to detail, speed and accuracy
Prioritize and organize
Clear thinker remaining calm and resolving problems using good judgement
Follow directions thoroughly
Understand guest service needs
Work cohesively with others and as part of a team
Work with minimal supervision
Maintain confidentiality of guest information and pertinent hotel data
Ascertain departmental training needs and provide such training
Direct performance or staff and follow with corrections when needed
Motivate staff and maintain a cohesive team
Have interpersonal skills to deal effectively with all business contacts
Ability to take initiative and exhibit flexibility
Ability to be persuasive
Professional appearance and demeanor
Work varied shifts, including weekends and holidays
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
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