Service Delivery Manager - Salesforce Transformation

Type: (C, CTH, D) C Pay

What you'll do: Discovery and engagement scoping Lead discovery with business stakeholders, technology leaders, Salesforce architects, and client teams. Partner with the solution architect to assess existing capabilities, integrations, data, and dependencies. Help stakeholders determine which processes should migrate into the target Salesforce org and which require another destination. Assess internal team skills and capacity, then define how consulting and client resources will work together. Develop the delivery scope, workstreams, milestones, resource plan, estimates, assumptions, and dependencies. Own preparation of the statement of work, with clear deliverables, responsibilities, acceptance criteria, and change control. Present recommendations and delivery tradeoffs to executive stakeholders. Project oversight and service delivery Own the integrated delivery plan, budget tracking, resource coordination, and milestone reporting. Lead delivery across Salesforce migration, integrations, business process changes, and legacy system retirement. Coordinate architects, business analysts, development teams, client resources, and third-party vendors. Proactively manage risks, issues, decisions, dependencies, and scope changes. Establish clear governance, escalation paths, and accountability across workstreams. Produce concise, executive-ready updates that communicate progress, financial status, risks, and decisions needed. Oversee readiness for data migration, testing, business acceptance, cutover, and transition to ongoing support. Maintain continuity between commitments made during scoping and the work delivered.

Required qualifications: Prior Big Four consulting experience is mandatory: Client, PwC, EY, or KPMG. Experience at another consulting firm alone does not satisfy this requirement. Demonstrated experience leading both engagement scoping and subsequent delivery of enterprise technology transformation projects. Experience developing statements of work, effort estimates, staffing models, delivery plans, and project budgets. Experience overseeing Salesforce implementations, org consolidations, or complex migrations. Working knowledge of enterprise integrations, data migration, testing, cutover planning, and system decommissioning. Proven ability to lead blended consulting and client teams across multiple workstreams. Strong executive communication skills, including the ability to create presentation-ready status updates and recommendations independently. Strong commercial judgment and experience managing time-and-materials engagements, scope changes, and delivery commitments. Ability to work effectively through ambiguity, establish structure, and drive decisions to closure.

Preferred qualifications: Experience with post-acquisition integration and technology consolidation. Experience with MuleSoft or comparable enterprise integration platforms. Experience evaluating whether business capabilities belong in Salesforce or specialized applications. Healthcare technology or provider-facing business experience. Relevant Salesforce, PMP, PRINCE2, or Agile certifications.

What success looks like: You establish a credible, executable engagement scope and statement of work, then lead the team through delivery with clear ownership, disciplined financial management, and timely decisions. Client leadership receives reliable updates with minimal preparation required on their part, and the project moves toward its migration and retirement milestones with risks surfaced early and managed actively.