Senior Business Operations Analyst

Posted 3 days ago

interactive resources irVirginia Beach (VA)

Business Operations Specialists, All Other Administrative Management and General Management Consulting Services

SENIORITY

Lead

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About the role

Position Summary: The Business Operations Analyst is responsible for driving operational efficiency across the organization. This role leads process improvement initiatives, develops performance metrics, supports cross-functional projects, and ensures consistency across departments. The Analyst serves as a key liaison between executive leadership and operational teams.

Key Responsibilities:

Operational Leadership
Evaluate and optimize business processes to improve efficiency and scalability
Develop and implement operational best practices
Standardize workflows across departments
Identify and implement automation opportunities
Manage operational projects from planning through execution
Project Management
Lead and support strategic initiatives
Coordinate project timelines and deliverables
Monitor budgets, milestones, and overall progress
Report updates to executive leadership
Identify and resolve operational roadblocks
Process Improvement
Document and maintain Standard Operating Procedures (SOPs)
Analyze workflows to identify efficiency gains
Recommend and implement technology enhancements
Develop scalable, repeatable operational processes
Performance & Reporting
Develop and track key performance indicators (KPIs) and dashboards
Monitor departmental performance and operational trends
Analyze data to support decision-making
Prepare reports and insights for executive leadership
Assist with strategic planning initiatives
Cross-Functional Collaboration
Partner closely with:

Finance SalesClient Success Human ResourcesITOperationsImplementationComplianceVendor & Systems Management Manage relationships with operational vendors Evaluate and recommend software platforms Support system implementations and integrations Ensure technology solutions align with business needs Compliance & Risk Management Support internal controls and compliance initiatives Ensure adherence to operational policies and procedures Maintain accurate documentation standards Assist with audit preparation and execution

Qualifications:

Bachelor’s degree in Business, Operations, or a related field5–8 years of experience in operations, business analysis, or project management
Strong analytical and problem-solving skills
Proven experience leading cross-functional initiatives
Advanced Excel and data analysis skills
Experience with CRM, ERP, or project management tools
Preferred Experience
Healthcare, Insurance, or Third-Party Administration (TPA)

Employee Benefits: SaaS operations Process automation and optimization

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