Senior Strategic AI CSM – Enterprise Accounts
relativityPortland (ME)
Senior Strategic AI CSM – Enterprise Accounts
Posted today
relativityPortland (ME)
SENIORITY
Manager
About the role
Relativity is seeking a Senior Customer Success Manager to own outcomes for a portfolio of large, complex accounts, acting as a strategic consultant and change-management partner in the AI-powered legal workflow space. You will lead multi-use case adoption, advise on aiR governance, and deliver tailored onboarding while driving measurable ROI for executive sponsors across the customer base.
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.