Remote Customer Service Specialist

Posted yesterday

essence journeyMyrtle Point (OR)

Customer Service RepresentativesTelemarketing Bureaus and Other Contact Centers

SENIORITY

Junior

About the role

Remote Customer Service Specialist We are seeking a professional and dependable Remote Customer Service Specialist to assist customers with questions, requests, and routine concerns. The ideal candidate communicates clearly, pays attention to detail, and can follow established procedures while providing a positive customer experience.

Responsibilities: Respond to customer inquiries by phone, email, or chat. Provide accurate information about company services and procedures. Assist with routine customer questions and concerns. Document customer interactions and maintain accurate records. Escalate complex issues when appropriate. Follow company policies and established service procedures. Maintain professional communication with customers and team members.

Qualifications: Strong written and verbal communication skills. Good organizational and problem-solving skills. Basic computer proficiency. Ability to learn company systems and procedures. Ability to work independently and as part of a team. Previous customer service experience is preferred but not required.

Benefits: Remote work environment Professional development opportunities Career growth opportunities Employee recognition programs Employee discounts and partner perks

Equal Employment Opportunity: We are an equal opportunity employer committed to providing fair consideration to qualified applicants. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

It's what we read first. Occupations, seniority and locations matter more than a long history.

Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.