Automotive Contract Cancellation Specialist

Posted 7 days ago

puyallup used carsFife (WA)

Bookkeeping, Accounting, and Auditing Clerks Used Car Dealers

SENIORITY

Mid

SALARY

$30.00 per hour

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About the role

Automotive Contract Cancellation Specialist Larson Automotive Group is looking for a highly organized and detail-oriented Automotive Contract Cancellation Specialist to support our dealership operations. This position plays an important role in making sure cancellations for vehicle service contracts, GAP coverage, warranties, and other aftermarket products are processed accurately, timely, and completely. You'll work with our dealerships, customers, lenders, and product administrators to track cancellation requests from start to finish and make sure refunds, and accounting records are handled correctly. If you have dealership accounting or contracts experience, we would love to hear from you. If you have strong accounting or administrative experience outside of automotive and are exceptionally organized and willing to learn, we encourage you to apply as well.

What You'll Do:

Process customer, lender, and dealership requests for cancellation of GAP, vehicle service contracts, warranties, and other aftermarket products
Review cancellation documentation for completeness and accuracy
Submit cancellation requests to the appropriate vendors, administrators, and lenders
Track outstanding cancellations from submission through completion
Follow up on aging or delayed cancellations and resolve outstanding issues
Calculate and verify prorated cancellation refunds
Process and coordinate refunds to customers and lienholders as applicable
Accurately post cancellation and refund transactions within dealership systems
Maintain and reconcile cancellation schedules and related accounting records
Complete monthly cancellation reconciliation worksheets
Research discrepancies and work with dealerships, lenders, and vendors to resolve them
Maintain complete documentation of cancellation requests, correspondence, calculations, approvals, and refunds
Help ensure cancellations are processed within required timelines
Protect confidential customer, financial, and dealership information
Follow dealership, lender, product administrator, OEM, and applicable legal requirements
Assist the accounting team with related projects and responsibilities as needed
You'll Be Successful in This Role If You AreExtremely detail-oriented
Organized and able to manage a high volume of transactions
Comfortable performing repetitive work where accuracy matters
Good at following an item from beginning to end
Comfortable researching discrepancies instead of simply passing them along
Able to prioritize aging items and meet deadlines
Comfortable communicating professionally with customers, lenders, vendors, managers, and coworkers
Able to handle confidential financial and customer information appropriately
Dependable and consistent
Comfortable learning new systems and processes

Compensation$24.00$30.00 per hour. Actual starting pay will be determined based on job-related factors such as relevant experience, dealership accounting or cancellation experience, technical knowledge, skills, and qualifications. This is an hourly, nonexempt position and is eligible for overtime in accordance with applicable law. Other Compensation: This position is not currently structured as a commission-based position. Any additional compensation offered for this position will be disclosed in accordance with applicable requirements.

Benefits: Larson Automotive Group offers eligible employees a comprehensive benefits package, which may include:

Medical insurance options
Dental insurance
Vision insuranceEmployer-paid basic life insuranceEmployer-paid accidental death and dismemberment (AD&D) coverage
Voluntary supplemental benefit options 401(k) retirement plan with employer matching for eligible employees
Paid time off in accordance with company policy
Paid holidays for eligible employees
Employee Assistance Program (EAP)
Employee discounts and other dealership-related benefits
Training and opportunities for professional growth within Larson Automotive Group

Eligibility, waiting periods, coverage levels, employee contributions, and other terms are governed by the applicable plan documents and company policies. Why Larson Automotive Group? This is an opportunity to join an established automotive group and take ownership of an important process that touches accounting, finance, customer service, and compliance. We're looking for someone who wants to become the person our dealerships can count on to know where every cancellation stands, what still needs to be done, and what needs attention.

Equal Employment Opportunity: Larson Automotive Group is an equal opportunity employer. Employment decisions are made based on job-related qualifications and business needs without unlawful discrimination based on any status protected by applicable federal, state, or local law. Reasonable accommodations are available to qualified applicants and employees with disabilities in accordance with applicable law.

Requirements

Preferred qualifications:

Previous automotive dealership accounting, contracts, warranty cancellation, or similar experienceExperience working with GAP, service contracts, extended warranties, or aftermarket products
Accounting, accounts receivable, reconciliation, title, contracts, or finance-office experienceExperience with dealership management systems such as CDK, Reynolds & Reynolds, Tekion, or similar systems
Working knowledge of Microsoft Excel and Word

Dealership experience is preferred but not required for a candidate with strong accounting, administrative, reconciliation, or contract-processing experience.

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